Complaints

Here at Tower Utility we have always taken complaints very seriously; and will always try to offer a resolution. We know sometimes things may go wrong, but we have a dedicated team here that want to hear about it and help put things right!

If you would like to email us on: complaint@towerutility.co.uk, within the email please provide your name, and full business details; including your telephone number, email address and detailed account of your concerns and the outcome you are hoping to achieve.

We do our best to issue a complaint resolution within 10 days of it being investigated. However, in certain cases this may take longer. If a complaint is not resolved within 8 weeks, or if we have reached a deadlock, you can then contact the Ombudsman Services:

Ombudsman

Contact ombudsman if we can't resolve your issue

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Here at Tower Utility we are always looking for ways to improve our services. Let us know how you think we could improve.

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